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Care Guide · DOC-WOOD-EN-001

Wood Care Guide

Great Writer Series · North American Black Walnut

Applies ToGW-75 / GW-100
MaterialNorth American Black Walnut (FAS Grade)
Finish20-Step Hand Process · 7× Sanding
VersionRev. 1.0 · 2025

Just as a great writer's manuscript carries ink marks and annotations, the "imperfections" of solid wood are its autobiography. Even FAS-grade North American Black Walnut cannot avoid these natural expressions of the earth — none of the following are quality defects.

Mineral Lines
Small Knots
Color Variation
Special Grain
Cracks
Burl Marks
White Spots
Micro Dents
Note: Mineral lines, knots, and color variation are all natural features of solid walnut — they do not affect performance or durability. Each keyboard is individually inspected before shipment; units with visually significant defects are not released. If you require perfectly uniform wood grain, please consider carefully before ordering.
IMPORTANT — Special Product Policy

The Great Writer series is a customized wooden product. Once the outer seal is removed, it cannot be returned under the standard 7-day no-reason return policy. Please confirm your choice and requirements before ordering.

7-Day Return

Quality issues within 7 days may be returned — provided the outer seal has not been removed. Product must be in original condition.

15-Day Exchange

Quality issues within 15 days may be exchanged — provided the outer seal has not been removed. Original packaging, all accessories, and any gifts must be returned complete. No visible damage to the keyboard.

6-Month Warranty

Covers manufacturing defects. Does not cover: moisture damage to wood body, cracking due to humidity or heat, lacquer wear, natural scratches, or physical damage from impact.

About Wood Variance

Different production batches will have variation in grain pattern, knots, and color tone — this is expected and normal for solid wood. Slight color differences between product photos and actual item are normal due to lighting and photography.

⚡ Power & Charging

Avoid high-power charging devices — including direct wall chargers and power banks. These can cause circuit overload and damage the electronics.
Recommended: Charge via computer USB port only.

📱 Unboxing Video Required

Please record a complete unboxing video immediately upon receipt, before removing the outer seal. If any issues arise, the unboxing video is required for warranty processing. Without a video, warranty assessment may not be possible.

Solid wood is a living material. A few habits maintained consistently will keep your Great Writer looking and feeling beautiful for years.

Winter Crack Prevention
3 Essential Habits
  • 🔥
    Keep Away from Heat Sources
    Keep your keyboard away from heaters, air conditioning vents, and hand warmers. Sustained dry heat = cracking.
  • 🪵
    Apply Wood Oil Weekly
    Use wood wax oil or walnut oil — apply a thin coat to the wood body, wait 5 minutes, then wipe clean. Do not let oil contact the switches or keycaps.
  • 🌡️
    Acclimate Before Use
    When bringing the keyboard from cold outdoor temperatures to a warm room, let it rest for 10 minutes before use to prevent thermal shock cracking.
Daily Protection
5 Things to Remember
  • 📦
    Store Properly
    When not in use, place in the felt inner bag or dust box to prevent the wood from drying out through exposure.
  • 🧽
    Gentle Cleaning
    Wipe along the grain with a slightly damp soft cloth, then air dry immediately. No alcohol, wet wipes, or direct water.
  • 💧
    Maintain Humidity
    Keep indoor humidity at 40–60%. Pay extra attention during northern China heating seasons — use a small humidifier if needed.
  • 🛡️
    Avoid Impact
    Avoid drops and heavy pressure. Wood edges have limited impact resistance — always place the keyboard gently, lifting from the base.
  • Crack First Aid
    If fine cracks appear, apply wood wax oil immediately — twice, 12 hours apart. The earlier you treat, the better the outcome.
🚨 Crack Emergency Protocol
1
Notice fine cracks appearing
2
Apply wood wax oil immediately
3
Wait 12 hours
4
Apply wood wax oil again
5
Store away from heat, maintain humidity